Cool Souls recognizes the importance of protecting the privacy of your personal data. Your Personal Data is collected by us, and our Service Providers. It is solely used to provide you with the best service.
If you have any questions regarding your Personal Data, please contact us on: [email protected]
You have the right to access what data we are storing at any time.
You have the right to remove your Personal Data at any time.
Your data is shared during these processes:
- Payment (PayPal) Your details are communicated to your chosen provider to process a secure payment.
- Shipment (Rapido and its partners DHL, DPD etc.), Your delivery details are communicated to the selected courier to ensure your delivery.
- Marketing material (Mailchimp & Maxtraffic) Upon agreeing to receive emails from us, your details are shared with this provider to send out marketing material to you.
- WordPress/WooCommerce – Our website provider is the platform used to perform all of the above actions.
- Consumer behavior – Facebook Pixel and Google Analytics – we use such tools to analyze your online experience with the aim of improving it
These recipient companies may have their own policies that are on different terms to that of our own, that are beyond our own control.
The only other time we would disclose your data to a third party would be if we were instructed to do so by police, or a government authority regarding an investigation on illegal activities.
- Categories of processed data
2.1 Online customers
When you purchase a product online your name, e-mail, phone number and address (including street name, zip code, city and country) are used to process your order. The data is also collected so that we can process any returns, exchanges, and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). The legal basis for the processing is that it is necessary in order for Cool Souls to fulfil its contractual obligations towards you.
Your purchase history is also stored so that Cool Souls can process any returns, exchanges, and complaints as well as communicating with you regarding any questions or comments you may have regarding the product(s). The legal basis for the processing is a balancing of interests where Cool Souls’ legitimate interest is to facilitate the administration of returns, exchanges and complaints.
Your contact details may also be processed for direct marketing purposes, namely to keep you informed via e-mail or other messenger services of products, special events or promotions. The legal basis for the processing is a balance of interests where our legitimate interest is to market our products to existing customers.
Payments made for purchases on Cool Souls’ website are processed by a third-party payment service and such third party is the controller of the credit card information and other information relating to the payment. Cool Souls does not collect or store any payment information.
2.2 Account Holders
You may sign up to be an Account Holder by subscribing to the services offered to Account Holders. Signing up as an Account Holder is completely voluntary and is not a requirement for purchasing Cool Souls’ goods. When you subscribe to become an Account Holder, you will enter into an agreement with Cool Souls.
When you sign up to be an Account Holder, Cool Souls collects your name and e-mail to create and administer your account. Furthermore, your phone number and address (including street name, zip code, city and country) is collected and stored to make future purchases quicker and to provide you with relevant information regarding our products. Purchase history is stored to provide you with the possibility to review your purchases and returns and for us to send relevant information to you.
2.3 Newsletter Subscribers
If you have subscribed to our newsletters, we will use your e-mail to send out the newsletter. The newsletter will be sent to you until you unsubscribe to the service.
Direct marketing, other than the newsletter itself can be sent to newsletter subscribers on the same basis as online customers who are not Account Holders.