Security for the safety of your personal information, Cool Souls uses SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
Cookies are used by Cool Souls in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings.
Cool Souls online store’s ambition is for the website to always be up and running, however Cool Souls cannot guarantee this. Cool Souls store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the OUR LEGACY store can differ from their actual colours. OUR LEGACY store cannot be held responsible for any such discrepancy.
All prices in the Cool Souls online store are stated in EUR or in BGN. The price of each product is stated excluding shipping costs.
Cool Souls reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
The Cool Souls store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made through Pay Pal. That does not mean you need a Pay Pal account to make a payment. You can can pay by credit card on our website. You can also pay by cash upon delivery, but this options is only available in Bulgaria. Another payment method we offer is through your Pay Pal account.
Shipping charges will be added to your order. Please view the shipping rates for information on your specific shipping charge.
Cool Souls cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
Cool Souls will, not pay shipping costs for uncollected packages.
Exchanges, Returns And Refunds
During 14 days from the delivery of your package you may request to return your order for a refund. You must return the Cool Souls products to the Cool souls online store’s return address in perfect condition. Cool Souls products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging and the original labels still attached to each product. You must also return the original invoice. Cool Souls will not compensate for returned packages lost in the return shipping. Any shipping charges that may occure when returning the products are on your/customer responsibility. The cost of the merchandise alone will be refunded unless an error has occurred on the part of Cool Souls store. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Cool Souls receives the returned products. The refund will be made to the credit/debit card you used for the order in question. In case the payment was done in cash upon delivery you will have to specify a bank account that you would like the money to be refunded to. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by Cool Souls store. Cool Souls will only offer an exchange for a different size in the exact same item originally ordered.
If you have any questions please contact [email protected]